This is what answering every call actually looks like

Thanks for calling. How can I help you?

I'm sorry — that's rough, especially with kids. the technician does handle after-hours emergency calls. First — is your thermostat still showing anything, or is the whole system dead?

That sounds like it could be the capacitor — very common this time of year, and usually a quick fix. I'm going to get your info to the technician right now. He'll call you within 15 minutes and can likely be out tonight. What's your address?

Got it, Jennifer. I'm sending that to the technician now with the details you gave me. He'll call 903-628-4411 in the next 15 minutes. Keep the thermostat set to cool and close interior doors to keep what cool air you have in the bedrooms. Is there anything else I can help with right now?

We don't do voicemail. the technician will call you shortly.

Thanks for calling. How can I help you?

Smart move — May and June are the time to do it before the heat hits and schedules fill up. The seasonal tune-up is $89 — covers inspection, coil cleaning, refrigerant check, filter check, and a full system test. If anything needs repair we quote it before touching anything. Sound good?

Thursday morning between 9 and noon, or Friday afternoon. Which works better?

Tom, you're set for Thursday morning at 5122 Oleander. the technician will text you an ETA the morning of. The $89 is paid at the time of service — no charge until he's there. Anything else?

Thanks for calling. How can I help you?

At 19 years you're definitely at that point — efficiency on a unit that old is usually down to about 60% of what it should be. For a standard residential replacement, you're typically looking at $4,500 to $7,500 depending on unit size and whether the air handler needs to be replaced too. the technician gives a free in-home quote — no obligation — so you'd get an exact number for your house. Want to schedule that?

Perfect, that's right in the sweet spot for a 3-ton unit. Good news is those are easy to source and the technician installs them quickly — usually same week. What's your address?

Robert, the technician will call you today to set up the quote visit. He'll walk the house, check your ductwork, and give you a written estimate on the spot. No pressure, just the number. He'll reach you at 903-512-9944.

Thanks for calling. How can I help you?

Carol, I'm glad you called. If the technician just serviced it and it's still not hitting temp, there's something that needs to be looked at — that's covered. I'll flag this for the technician as a follow-up service call and he'll reach out this morning. What's your address and number?

Got it. the technician will call you at 903-841-6627 this morning. Since it was recently serviced this will be a priority callback. Might be a refrigerant issue — easy fix. Thanks for calling instead of just leaving it.

Thanks for calling. How can I help you?

I'm sorry for your loss. Estate cleanouts are something we do regularly and we'll treat everything with care. Can you give me a rough idea of the volume — are we talking a few rooms, or the whole house?

We can sort that on the spot — anything in good shape we'll run to Goodwill or Habitat for Humanity, and we can give you a donation receipt for taxes. For a full house cleanout that size, the owner typically quotes $700 to $950 depending on the load. He'd want to do a quick walk-through before giving you the final number — that way there are no surprises. Can he come take a look this week?

Perfect. And your name and best number?

Patricia, the owner will be at 412 Live Oak Street Saturday morning to walk through and give you the quote. He'll text you at 936-441-8823 to confirm the exact time Friday evening. I'm really sorry again about your mom.

Thanks for calling. What do you need hauled?

That sounds like a full or near-full truck load. For that you're looking at $450 to $600. Is this a one-car or two-car garage?

Got it — then the owner will likely need two runs, so call it $550 to $700 with the lawn mower included. He can do a quick in-person look Monday morning and give you the exact number before anything gets loaded. Want me to put you on the Monday morning schedule?

Kevin, you're on for Monday morning at 1504 Pine Ridge. the owner will text you Sunday night with the arrival window. Thanks for calling.

Thanks for calling. What do you need hauled?

We can take the garage stuff no problem. For the paint cans and tires — those can't go in a standard haul because the county dump won't accept them. For old paint, most AutoZone and O'Reilly stores take it for free. Tires, Les Schwab and most tire shops will take them for a small fee. We can still handle everything else and I can mention those options to the owner when he calls. What's the address?

Brian, the owner will call you today to set up the haul at 718 College Street. He can walk you through exactly what he can and can't take when he gets there. 936-309-5512 is the best number?

Thanks for calling. What do you need hauled?

That's fair to shop around. The difference with the owner is he shows up when he says he will, does the whole job, and doesn't leave anything behind. A lot of customers who went with the cheaper guy end up calling us anyway because the job didn't get done right. But I hear you on the price — that's $175 for a couch, mattress, and the bags, all in one trip, same day if you want. Still want to go ahead?

the owner has a Saturday morning slot at 9 AM. You'd be done before noon. Address?

Dante, you're on the schedule for Saturday 9 AM at 215 Raguet. the owner will text you Friday night to confirm. $175 payable at the job — Venmo or cash, whatever's easier.